Cookies

In the Service Manual web service, the purpose of collecting cookies is to:

• enable the use of the website (e.g. authentication cookies and technical cookies)
• collect analytical data on the user’s page loads for website development purposes. We use the Matomo service for analytics tracking.

Essential Cookies

Essential cookies enable the technical functioning of the website, allowing the use of features necessary for the website’s operation. These features include logging in to the website, managing content and maintaining data security, for instance. The website does not function properly without these cookies, and user consent is not required for their use.

Statistics cookies

We collect visit and behaviour data on the website’s users. This information is not personally identifiable. We do not disclose the data to any third parties.

Analytics cookies collect data on how the website is used. They also gather data on things such as site visits, page loads, site loading times and site navigation. We may use this data to develop the website’s useability and content, among other things. On our website, we use the third-party analytics software Matomo, which places a tracking cookie on the user’s device. The service provider for Matomo is Digia. 

We collect visitor data as follows:

• We only save the first two bytes of the user’s IP address, while the rest is anonymised.
• We do not collect user IDs.
• Date and time of visit.
• Title of the page visited (Page Title).
• URL of the page visited (Page URL).
• URL of the previous page visited (Referral URL).
• Screen resolution.
• Time in the user’s local time zone.
• Files clicked or downloaded by the user (Download).
• Links clicked that lead outside the domain (Outlink).
• Page generation time (the time it takes for the web server to create the page and for the user to load it: Page speed).
• User location: country, region, city, approximate latitude and longitude (Geolocation).
• Primary language of the browser (Accept-Language header).
• User agent of the browser used (User-Agent header).

• We have disabled tracking cookies on the website.
• We do not collect users’ personal data.
• We use the data solely for general analytics tracking and for no other purpose.
• We do not share or combine the data with data from other websites, and we do not carry out cross-site tracking.
• Without tracking cookies, no individual visitor can be identified or tracked even if they visit repeatedly.
• The data of referral websites (referral data) is anonymised.
• Additionally, Matomo updates the user's "fingerprint" as a security measure to prevent the association of the user's data and visits over time.
• A more detailed description of data processing is available at: https://tyollisyys.palvelumanuaali.fi/en/data-privacy 
   

As of 21 May 2024, we collect user data as follows:

• We only save the first two bytes of the user’s IP address, while the rest is anonymised.
• We do not collect user IDs.
• Date and time of visit.
• Title of the page visited (Page Title).
• URL of the page visited (Page URL).
• URL of the previous page visited (Referral URL), with the parameters removed.
• Screen resolution.
• Time in the user’s local time zone.
• Files clicked or downloaded by the user (Download).
• Links clicked that lead outside the domain (Outlink).
• Page generation time (the time it takes for the web server to create the page and for the user to load it: Page speed).
• User location: country, region, city, approximate latitude and longitude (Geolocation).
• Primary language of the browser (Accept-Language header).
• User agent of the browser used (User-Agent header).